Vietnam Market
Job Description
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
Qualifications
- Diploma/Degree in Information Technology or equivalent.
- Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).
Knowledge of
- Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
- Software: MS Office and Adobe Suite (Desirable)
- Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.
- Networking: LAN and Wireless Technology.
- Email infrastructure.
- Applications: Citrix and SAP Printing experience (Desirable)
- Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
- Strong interpersonal and communication skills, both verbal and written
- Ability to develop knowledge and skills independently.
- Ability to work independently as well as part of a team.
- Must have advanced troubleshooting and problem solving skills.
- A record of a can-do, mature and professional attitude, and attention to detail.
- Keep up to date with current technology.
- Must be able to work in Malaysia.
Job Types: Full-time, Contract
Contract length: 12 months
Salary: 15,800,000₫ - 25,800,000₫ per month
Application Question(s):
- Are you willing to relocate to Malaysia?
Language:
- Fluent Vietnamese (Required)
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