FAS & WFJ Retail Operations Senior Executive

Key Responsibilities:

Business support

• Coordinate and prepare monthly department division, business / operational reports to support retail management. Generate business insights & prepare key presentations for management/ seminar/ meetings.
• Perform data consolidation & data input to generate the variance analysis for review by the department Lead.
• Work closely with Business Finance in addressing questions on the budget and forecast results.

Administrative support

• Support team on travel and meeting scheduling, as well as general secretarial and administrative duties. Initiate meetings scheduling and various project related logistics and administrative tasks.
• Manage Divisional Calendars and Initiate meetings scheduling and various project related logistics and administrative tasks. Coordinate with boutiques on scheduling & rostering for activities enrollment.
• Provide general office administration support for the team, e.g. vendor payments, stationary order, etc.
• Manage department expenses and budget on regular basis, settle payments, etc.

Retail Operations:

• Support In charge of daily boutique operations like stationery, services (security, flower, F&B, cleaning, laundry, etc…) in terms of request approval, budget control, timely and quality deliveries
• Be the bridge between Office and Retail team to enhance 360 Orchestration of Collection Launch in Boutique and to support all Communications, constantly provide feedbacks to improve Retail Efficiency.
• Collaborate with IT on improving operation efficiency (stock scanner machine, POS, new printer, iPhone for employee)
• Work with logistic team and delivery service provider in supporting remote sales deliveries
• In charge of uniform tasks including order, destroy, locally source if any
• In charge of POS tools

Store (included BOH/ RSO) safety and maintenance:

• Main point of contact for all related Maintenance topics, work hands in hands with relevant counterparts to ensure BTQ always highly presentable
• Support in new arrangement or improvement of BOH, RSO if any
• Obtain approval of all PRO related to maintenance and ensure the yearly budget is well followed (budget control)

Project and Operation management activities

• To collaborate with Retail Ops and Business Service team in Boutique opening/ expansion plans, maintain timelines for each project. Drive individual projects through to delivery, resolving day to day challenges with the right people at the right time.
• Legal support: report fake products, unauthorized logo usage to Regional Trade Mark protection team for actions and support them if any
• Support team with SPM for in-store activities or customer events
• Support Retail staff for business travels: flight ticket, accommodation
• Job Description Template
• Support Retail team with necessary preparations for new comers

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