Export Manager

Company Overview:‍

Our client is a reputable food manufacturer based in Nha Be, Ho Chi Minh City, specializing in the production and distribution of high-quality food products. With a strong presence in the export market, we have successfully expanded our operations to serve global customers, primarily supermarkets in the UK, EU, North America, and Australia. We pride ourselves on delivering excellent customer service and maintaining long-term relationships with our international partners.

Job Summary:

We are seeking a highly skilled and experienced Export Manager to join our team. The Export Manager will be responsible for managing all aspects of our export customers, focusing on global supermarkets across multiple regions. The primary objective of this role is to drive sales growth, increase profitability, and enhance customer service levels, thereby strengthening our position in international markets.

‍Key Responsibilities:

1. Develop and maintain strong relationships with existing and potential export customers, specifically global supermarkets in the EU, UK, North America, and Australia.

2. Act as the primary point of contact for assigned export customers, addressing their inquiries, concerns, and requests in a timely and professional manner.

3. Understand customer needs and requirements, proactively identify opportunities to add value, and offer tailored solutions to meet their specific demands.

4. Collaborate with internal departments (such as production, logistics, quality control, R&D, QA, QC, HR) to ensure timely order fulfillment, resolve any issues, and exceed customer expectations.

5. Continuously monitor market trends, competitor activities, and industry developments to identify new business opportunities and stay ahead of market demands.

6. Develop and implement effective strategies to expand our customer base, penetrate new markets, and increase market share.

7. Negotiate contract terms, pricing, and agreements with customers, ensuring profitable sales while maintaining competitive pricing.

8. Prepare and deliver regular sales reports, forecasts, and presentations to the management team, highlighting performance, key metrics, and areas for improvement.

9. Collaborate with the marketing team to develop marketing campaigns, promotions, and product positioning strategies for export customers.

10. Stay up-to-date with relevant export regulations, customs procedures, and international trade policies to ensure compliance and smooth export operations.

11. Travel to customer locations and industry trade shows, as required, to build relationships, explore opportunities, and represent the company at international events.

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Qualifications and Skills:

1. Excellent communication and negotiation skills, with fluency in English. Proficiency in Vietnamese is a plus.
2. Bachelor's degree in business administration, marketing, or a related field.
3. Proven experience as an Account Manager or similar role, preferably in the food industry, with a focus on export markets and global supermarket chains. 5yrs minimum.
4. Strong understanding of export processes, international trade, and customs regulations.
5. Demonstrated ability to build and maintain relationships with customers and stakeholders at various organizational levels.
6. Exceptional problem-solving and decision-making abilities, with a strategic mindset.
7. Proactive and self-motivated, with the ability to work independently and prioritize tasks effectively.
8. Strong analytical skills, with the ability to interpret sales data, identify trends, and recommend actionable strategies.
9. Willingness to travel domestically and internationally, as required.

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We offer a competitive salary package commensurate with experience and performance, along with opportunities for professional growth within a dynamic and collaborative work environment.

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