Your role
As a Client Support Executive at Deriv, you and your team will be at the forefront of handling customer inquiries and concerns about our products. Your excellent communication skills and strong Deriv product knowledge will be put to the test as you work closely with other teams to help clients with their queries. This role will challenge you to continually develop your skills and expertise while also making a significant impact on the customer experience. If you are passionate about customer service and have a can-do attitude, don’t hesitate to apply for this opportunity.
Your challenges
- Resolve customer inquiries via live chat in a timely and professional manner.
- Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
- Educate customers on Deriv products and services, communicate complex concepts to a diverse audience clearly, and encourage them via email and live chat to try new products and services.
- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Process customer applications and KYC documentation according to relevant regulations and policies.
What you have
- Good communication skills and a problem-solving approach
- Positive, empathetic, and professional attitude
- Willingness to work in rotating shifts, weekends, and public holidays
- Fluency in spoken and written Vietnamese and English
What’s good to have
- A university degree in communications, IT, or any other relevant field
- Experience working with customer service or support
- Good understanding of financial products
What we’ll give you
- Exciting work challenges
- Collaborative and inspiring work environment
- Career advancement opportunities
- Competitive hourly-based salary
- Training sessions and webinars to help you advance your career
- Creative freedom
Location
Remote
Job Type: Full-time
Application Deadline: 2023/10/20
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